Shipping policy

Shipping Policy for Rikki Seats

At Rikki Seats, we are dedicated to providing excellent customer service and ensuring a smooth and efficient delivery process for our high-quality automotive seats across Australia. Please take a moment to read our shipping policy to understand the terms and conditions regarding shipping.

1. Shipping Locations

We offer shipping to all locations within Australia. Unfortunately, at this time, we do not offer international shipping outside of Australia.

2. Shipping Methods and Costs

  • Shipping Methods: We partner with trusted local carriers to ensure the safe and timely delivery of your order. The available shipping methods will be presented at checkout, and you can choose the most suitable option for your needs.

  • Shipping Costs: Shipping fees are calculated based on the size, weight, and delivery location of your order. You will be notified of the shipping cost at checkout before you complete your purchase. We strive to offer competitive rates and transparent pricing.

  • Free Shipping: We occasionally offer promotional free shipping on selected products or orders over a certain amount. Please check our website or promotional emails for any current offers.

3. Processing and Handling Time

  • Order Processing: All orders are typically processed within 1–3 business days of receiving payment. We aim to ship orders as quickly as possible, but processing times may vary during peak periods (e.g., holidays, sales events).

  • Handling Time: After your order is processed, it will be dispatched for delivery. Handling time typically takes between 2–5 business days, depending on the product and shipping method selected.

4. Delivery Times

  • Estimated Delivery: The delivery time will depend on the destination of your order and the shipping method selected. Generally, delivery takes between 5–10 business days for most locations within Australia.

  • Delivery Delays: While we strive to meet estimated delivery timelines, please note that delays may occur due to factors beyond our control, including weather conditions, carrier issues, or high demand during busy periods. We will do our best to keep you informed if there are any delays with your order.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information. You can use this tracking number to monitor the progress of your delivery through the carrier’s website.

6. Shipping Restrictions

  • Delivery Address: Please ensure the delivery address provided at checkout is correct. We are not responsible for delays or errors caused by incorrect addresses provided by the customer. Any additional charges due to incorrect address information may be passed on to the customer.

  • PO Boxes and Parcel Lockers: We recommend providing a physical address for delivery. Some carriers may not deliver to PO Boxes or parcel lockers, so please confirm the shipping method before placing your order if you intend to use one.

7. Missing or Lost Packages

If your package does not arrive or appears to be lost in transit, please contact our customer service team immediately. We will work with the carrier to investigate the issue and resolve it as quickly as possible. Please note that Rikki Seats is not responsible for packages once they have been delivered to the address provided at checkout.

8. Damaged or Faulty Items

In the event that your automotive seat arrives damaged or defective, please contact us within 7 days of receiving your order. We may request photographic evidence of the damage to assess the issue. If your product is damaged or faulty, we will arrange for a replacement or full refund at no additional cost to you.

9. Change of Address or Shipping Information

If you need to update your shipping address after placing an order, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has been processed and dispatched. Any changes to shipping information made after dispatch may cause delays.

10. Contact Information

For any questions or concerns regarding shipping, please feel free to contact our customer service team:

  • Email: info@rikkiseats.com

Thank you for choosing Rikki Seats. We are committed to delivering the best service and ensuring your automotive seat purchase reaches you promptly and safely.