Terms of service
Terms of Service for Rikki Seats
Welcome to Rikki Seats, your trusted Australian provider of high-quality automotive seats. By accessing or using our website or purchasing products from us, you agree to comply with and be bound by the following Terms of Service (the “Terms”). Please read them carefully before making any purchase or using our services.
1. General Terms
1.1 Agreement to Terms
By using the Rikki Seats website and services, you acknowledge and agree to these Terms of Service. If you do not agree to these terms, please refrain from using the website or purchasing products from us.
1.2 Changes to Terms
Rikki Seats reserves the right to modify, update, or change these Terms at any time. Any changes will be posted on this page, and the new terms will be effective immediately upon posting. You are responsible for reviewing these Terms regularly. Continued use of our services or products after changes are posted constitutes your acceptance of those changes.
2. Products and Availability
2.1 Product Information
We make every effort to ensure that the product descriptions, images, and specifications on our website are accurate. However, we do not guarantee that all products are always in stock or that the website’s content is free from errors.
2.2 Product Availability
All products are subject to availability. In the event that a product is out of stock or unavailable, we will notify you and offer a solution, including a backorder, alternative products, or a full refund.
2.3 Pricing
Prices for products are listed in Australian dollars (AUD) and include applicable taxes unless stated otherwise. We reserve the right to change product prices without prior notice, but any changes will not affect orders that have already been processed.
3. Ordering and Payment
3.1 Order Process
When you place an order with Rikki Seats, you agree to provide accurate and complete information about yourself and your payment method. You are responsible for ensuring that all details you provide are correct.
3.2 Payment
We accept a variety of payment methods, including major credit and debit cards, as well as any other methods available on our website. Payments will be processed immediately upon order confirmation.
3.3 Order Confirmation
Once your order has been successfully placed, you will receive an order confirmation email containing the details of your purchase. This email serves as a receipt for your transaction.
4. Shipping and Delivery
4.1 Shipping Method and Costs
Rikki Seats offers standard shipping to locations across Australia. Shipping costs will vary based on the weight and size of the products, as well as the delivery location. Shipping fees will be calculated and displayed at checkout before you confirm your order.
4.2 Delivery Times
We aim to process and dispatch orders promptly, typically within 2-5 business days. Delivery times may vary depending on your location, courier services, and other factors. Please note that shipping delays may occur during peak periods.
4.3 Risk of Loss
Once your order has been dispatched and delivered to the designated delivery address, the risk of loss or damage to the product passes to you.
5. Returns and Refunds
5.1 Return Policy
Please refer to our Return and Refund Policy for detailed information about returns, exchanges, and refunds. Our return policy is designed to protect both you and Rikki Seats, ensuring fair and transparent processes.
5.2 Faulty or Damaged Products
If your product arrives damaged or defective, please contact our customer service team immediately for a resolution, including a return, replacement, or refund. We may request photographic evidence of the damage.
6. Warranty
6.1 Manufacturer’s Warranty
Rikki Seats provides a limited warranty on all products as outlined in the warranty documentation provided with the product. This warranty covers defects in materials and workmanship under normal use.
6.2 Warranty Limitations
The warranty does not cover damage caused by improper installation, misuse, accidents, or alterations to the product.
7. Customer Responsibilities
7.1 Use of Products
You agree to use our products in accordance with their intended purpose and to follow all manufacturer instructions for installation, maintenance, and care.
7.2 Installation
While we provide detailed installation guidelines for our automotive seats, we recommend professional installation for the best results. Rikki Seats is not responsible for damage caused by improper installation.
8. Privacy and Data Protection
8.1 Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal information.
9. Intellectual Property
9.1 Ownership
All content on the Rikki Seats website, including text, images, graphics, logos, and product designs, are the property of Rikki Seats or its licensors and are protected by copyright and intellectual property laws.
9.2 Limited License
You are granted a limited, non-transferable license to access and use our website for personal, non-commercial purposes. You may not copy, modify, distribute, or reproduce any content from the website without our written consent.
10. Limitation of Liability
10.1 Disclaimer
To the extent permitted by law, Rikki Seats will not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our products or services. This includes, but is not limited to, any damage to vehicles, loss of data, or personal injury.
10.2 Liability Cap
Rikki Seats’ total liability in relation to any product or service provided to you is limited to the purchase price of the product or service that gave rise to the liability.
11. Governing Law
These Terms of Service are governed by the laws of Australia. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts.
12. Contact Information
For any questions regarding our Terms of Service, please contact us:
- Email: info@rikkiseats.com
Thank you for choosing Rikki Seats. We value your business and look forward to providing you with the best in automotive seating solutions.